Welcome to Vedavaag Systems Limited (VSL). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email
- Communication Data: WhatsApp, SMS, RCS, and other digital channels.
- Technical Data: IP address, browser type, cookies
2. How We Use Your Information
- Provide and improve our services
- Send transactional alerts and updates
- Send promotional messages (only with consent)
- Customer support and communication
3. Communication & Consent (India Compliant)
VSL follows strict consent-based communication practices in compliance with TRAI regulations and WhatsApp policies.
3.1 Explicit Opt-In
By entering your mobile number and providing consent, you authorize VSL to communicate via:
Consent is freely given, specific, informed, and unambiguous.
3.2 Types of Communication
- Transactional Messages: OTPs, alerts, service updates (sent even on DND as permitted)
- Promotional Messages: Offers and marketing (only with explicit consent)
3.3 Separate Promotional Consent
We send marketing messages only when you explicitly opt in. This consent is separate from transactional communication consent.
3.4 TRAI & DLT Compliance
- We are registered on DLT platforms
- We use approved message templates
- We maintain consent logs for audit purposes
- We respect DND preferences
3.5 Opt-Out
You can opt-out anytime:
- Reply STOP to SMS/RCS
- Reply STOP on WhatsApp
- Email us at: info@vedavaag.com
3.6 Consent Records
We securely store consent details including:
- Timestamp of consent
- Source (website, form, etc.)
- Selected communication preferences
4. Cookies
We use cookies to enhance your browsing experience. You can disable cookies via browser settings.
5. Data Sharing
We do not sell your data. We may share data with:
- Messaging providers (WhatsApp, SMS gateways)
- Hosting & analytics providers
- Legal authorities if required
6. Data Security
We use industry-standard security measures to protect your data.
7. Data Retention
We retain your data only as long as necessary or required by law.
8. Your Rights
You can:
- Access your data
- Request correction
- Withdraw consent
- Request deletion
Contact: info@vedavaag.com
9. Third-Party Links
We are not responsible for third-party websites linked from our site.
10. Updates
We may update this policy from time to time.
11. Contact Us
Vedavaag Systems Limited
Website: https://vedavaag.com
Email: info@vedavaag.com
Phone: +91 70324 95959.